Our Store Policies

1. Terms and Conditions Policy

Welcome to uttama.net – your destination for premium cosmetic products. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions:

• All content on this website is the intellectual property of Uttama and may not be used without permission.
• Product images are for illustrative purposes only. Actual products may vary slightly.
• Prices, offers, and product availability are subject to change without notice.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Privacy Policy

At uttama.net, your privacy is very important to us. This policy outlines how we collect, use, and protect your personal information:

• We collect data like name, contact details, shipping address, and payment information solely for order processing and customer service.
• We never share your data with third parties, except when required for shipping or payment purposes.
• All transactions are encrypted and securely processed.
• You can contact us anytime to access, update, or delete your information.

3. Refunds and Cancellation Policy

We want you to love every product you purchase. If you are not satisfied, here’s how we handle refunds and cancellations:

• Orders can be cancelled within 2 hours of placement if they haven’t been processed.
• Refunds will be issued only for defective or damaged items and must be reported within 48 hours of delivery.
• To request a return or refund, please email us at support@uttama.net with order details and images.
• Refunds are processed within 5–7 business days after approval.

4. Shipping and Delivery Policy

We ship across India using trusted courier partners to ensure safe and timely delivery:

• Processing Time: Orders are dispatched within 1–3 business days of confirmation.
• Delivery Time: Estimated delivery within 5–7 business days (metros) and 7–10 days (non-metros).
• Shipping Charges: Free shipping on all orders above ₹999. A standard fee of ₹50 applies below this amount.
• Tracking: You will receive a tracking link via SMS/email once the order is shipped.

Note on Delivery Timelines:

While we strive for timely delivery, delays may occur due to high demand, festivals, or external courier issues. We appreciate your patience and understanding.